Customer Service and Administration Supervisor

Monteregie & South Shore

Manufacturier | Other | #4083

Permanent | French

Differentiating elements

Professional Development
Recognition
Teamwork

About the employer

Our client is a specialist in high-quality screen and digital printing. Delivering outstanding, personalized service throughout the province, this growing company will offer you autonomy and latitude in your role as accounting manager.

Benefits

Access to a comprehensive insurance program paid 50% by the employer (medical, dental, vision, disability and life) - Employer contribution to a group RRSP - Employee Assistance Program (EAP) - Free coffee and parking - Flexible schedules for a good work-life balance - Work in a pleasant, clean and professional environment - Professional development encouraged within a close-knit team - Culture focused on recognition and collaboration - Growth context offering interesting career prospects.

Your responsibilities in a few words!

Assign and coordinate the work of the customer service team to meet customer deadlines – Supervise employees at two different sites to maintain high quality service – Travel once or twice a week to Laval – Collaborate with the Customer Service Manager to monitor and analyze performance indicators (KPIs) – Take charge of continuous improvement projects to optimize service and customer satisfaction – Participate in operational tasks, including customer file management, during periods of high demand – Effectively manage customer requests, taking into account the specifics of manufactured products – Collaborate with production, sales and quality departments to improve processes – Train and support the team in the development of key customer service skills – Participate in the hiring, integration and performance evaluation of employees

Your assets for this position!

College diploma (DEC) in management, business administration or related field
2 to 3 years' experience in a similar supervisory position, ideally in a manufacturing environment
Excellent oral and written communication skills
Ability to manage multiple tasks under pressure with rigor and organization
Mastery of IT tools and management software (CRM)
Leadership and ability to motivate a team
Strong sense of customer service and results orientation
In-depth knowledge of manufacturing processes and quality standards
Ability to effectively solve problems and collaborate with multiple internal teams
Fluency in French and English at a professional level

Summary

An ideal opportunity for a proactive individual, capable of managing several projects simultaneously and with strong leadership skills. You will play an essential role in a collaborative team spread over two sites, where you will have the opportunity to exercise your autonomy. You will work in a stimulating manufacturing environment, in close collaboration with the Customer Service Manager. By joining this dynamic team, you will contribute to process optimization and customer satisfaction, while benefiting from a pleasant professional environment and numerous development opportunities. Join us to become part of a growing company and benefit from a rewarding and enriching experience!